Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit this website, submit an enquiry or make a banquet reservation. Personal information is handled in accordance with applicable Mexican data protection legislation and, where applicable, European data protection law, including the General Data Protection Regulation (GDPR).

2. Information We Collect

Depending on your enquiry or booking, we may collect your name, email address, telephone number, event date, venue details, estimated guest numbers, service preferences, booking reference, correspondence and payment-related records.

We collect information relevant to responding to enquiries, preparing quotations, arranging bookings and fulfilling agreed services. Please do not submit information that is unnecessary for your enquiry.

3. How We Use Your Information

Personal information may be used to:

• Respond to enquiries and communicate with customers.
• Prepare quotations and confirm banquet arrangements.
• Process reservation deposits and maintain payment records.
• Coordinate agreed services and communicate changes to bookings.
• Handle cancellations, refunds, complaints and customer requests.
• Meet applicable legal, accounting and record-keeping obligations.
• Maintain website operations and review relevant website activity where permitted by law.

Personal information will not be used for unrelated purposes without an applicable legal basis.

4. Legal Grounds for Processing

Where the GDPR applies, personal information is processed on one or more of the following grounds, as appropriate:

• Taking steps at your request before entering into a contract and performing a contract.
• Complying with legal obligations.
• Pursuing legitimate interests, where these interests do not override your rights and freedoms.
• Obtaining your consent where consent is required, including for applicable optional cookies or direct marketing.

Under Mexican law, personal information will be processed in accordance with applicable requirements concerning lawful, informed and proportionate processing and consent.

5. Quotations, Deposits and Payment Records

Prices displayed on this website refer to reservation deposits only and do not represent the full cost of the requested service. The agreed total price, deposit amount and outstanding balance will be communicated through the relevant quotation or booking confirmation.

Information relating to a reservation or deposit may be processed to confirm the booking, reconcile payments, respond to enquiries and maintain records required by law. Payment information is handled according to the arrangements applicable to the transaction.

6. Disclosure of Information

Personal information may be disclosed where necessary to service providers involved in website hosting, communications, booking administration, payment processing, accounting or legal compliance.

Such disclosures will be limited to what is relevant to the applicable purpose and handled in accordance with the legal requirements that apply. Personal information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.

Personal information is not sold to third parties for their independent marketing purposes.

7. International Data Transfers

As the business operates from Mexico and serves customers in Europe, personal information may be processed or accessed in countries outside the European Economic Area.

Where the GDPR applies, international transfers will be carried out using an applicable legal transfer mechanism and any required safeguards. Further information about the relevant transfer arrangements may be requested using the contact details below.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Policy, including the administration of bookings, customer communications, legal obligations and the handling of claims.

The retention period depends on the type of information, the nature of the transaction and applicable legal requirements. Information that is no longer required will be deleted or anonymised where appropriate, subject to any lawful retention obligations.

9. Cookies and Website Activity

This website may use essential cookies required for its operation. Optional analytics or other non-essential cookies will be used subject to applicable consent requirements.

You may manage available cookie preferences through the website’s cookie controls or your browser settings. Disabling certain cookies may affect some website functions.

10. Data Protection

Appropriate organisational and technical measures are used to protect personal information against unauthorised access, alteration, disclosure or loss. Access to personal information is limited to those who need it for relevant business purposes.

Where a personal data breach triggers a notification obligation under applicable law, the relevant notifications will be made in accordance with the applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where the relevant legal conditions are met.
• Object to or request restriction of certain processing.
• Request a portable copy of information where the right applies.
• Withdraw consent where processing relies on consent.
• Object to direct marketing at any time.

Under Mexican law, you may also exercise the applicable ARCO rights: access, rectification, cancellation and opposition.

To submit a request, contact us using the details below. We may request proportionate information to verify your identity before responding. Requests will be handled within the time limits prescribed by applicable law. Certain information may need to be retained where a legal obligation or other lawful ground applies.

Where the GDPR applies, you may also lodge a complaint with the competent data protection supervisory authority.

12. Children’s Information

This website is intended for individuals who can lawfully enter into the relevant arrangements. Personal information concerning children should only be provided where necessary and by a parent, guardian or other person authorised to act on their behalf, in accordance with applicable law.

13. Changes to This Policy

This Privacy Policy may be updated to reflect changes in applicable law or personal information handling practices. The latest version will be published on this page with its updated date.

14. Contact Information

Brand: Feastreserve
Website: www.feastreserve.com
Email: banquet@feastreserve.com
Telephone: +52 5588902584
Business Address: Blvd. Luis Donaldo Colosio 619, Int. 304, Col. Santa Fe, Hermosillo, Sonora, C.P. 83249, Mexico

For privacy requests or questions concerning the handling of personal information, please contact us by email and use the subject line “Privacy Request”.