Help Center

1. What Services Do You Offer?

We provide banquet reservations and customised event catering arrangements based on your event date, location, guest numbers, menu preferences and agreed requirements. The scope of each booking is confirmed in writing before the reservation is finalised.

2. How Do I Make a Reservation?

Submit an enquiry with your preferred event date, location, estimated number of guests and requested arrangements. We will review your requirements, discuss the available options and provide a quotation. Your reservation is confirmed once the service details have been agreed and written confirmation has been issued.

3. Do Website Prices Represent the Full Service Cost?

No. Prices displayed on this website represent reservation deposits only, not the full cost of the service. The quotation or booking confirmation will state the agreed total price, deposit amount and outstanding balance.

4. How Is the Deposit Applied?

The deposit is credited towards the total agreed service price. The remaining balance must be paid by the deadline specified in your booking confirmation. Please review the payment details before completing your reservation.

5. Can I Change My Booking?

You may submit a written request to change your event date, guest numbers, menu preferences or other agreed arrangements. All changes are subject to availability and written approval. Changes may affect the total price or payment schedule.

6. Can I Cancel My Reservation?

Yes. Cancellation requests should be sent by email with your booking reference and event date. Any applicable cancellation charges, refund or amount retained will be determined by the confirmed booking terms and relevant law.

Statutory cancellation and withdrawal rights will be respected where applicable. Any exception for services booked for a specific date or period will apply only where the relevant legal conditions are met.

7. When Will I Receive a Refund?

Where a refund is due, it will be processed in accordance with the applicable legal requirements and relevant refund arrangements. The time required for the funds to appear in your account may depend on the payment method and the institutions involved.

8. What Information Should I Provide When Booking?

Please provide your preferred event date, location, estimated guest numbers, menu preferences and any relevant dietary requirements. Accurate information helps us assess your request and prepare an appropriate quotation.

9. What Happens If My Requirements Change After Confirmation?

Please contact us as soon as possible. We will review the requested changes and advise whether they can be accommodated. Additional arrangements or changes to the agreed scope may require a revised quotation and written approval.

10. How Can I Contact Customer Support?

For new enquiries, booking updates, payment questions or cancellation requests, contact us using the details below. Please include your booking reference and event date where applicable.

Email: banquet@feastreserve.com
Telephone: +52 5588902584

We aim to respond within a reasonable period during normal business hours.

11. Which Terms Apply to My Reservation?

Your reservation is subject to the agreed quotation, booking confirmation, published Terms and Conditions, and applicable consumer protection legislation. Where mandatory consumer rights apply, these rights are not restricted by the website terms.

12. How Is My Personal Information Handled?

Personal information submitted through enquiries and bookings is handled in accordance with the Privacy Policy published on this website and applicable data protection legislation.

Contact Information

Brand: Feastreserve
Website: www.feastreserve.com
Email: banquet@feastreserve.com
Telephone: +52 5588902584
Business Address: Blvd. Luis Donaldo Colosio 619, Int. 304, Col. Santa Fe, Hermosillo, Sonora, C.P. 83249, Mexico